1. Acceptance
By accessing this website or submitting a request, you agree to these Terms of Use. If you do not agree, do not use the website.
2. Website Purpose
This website allows users to submit freight intent information for air freight, sea freight, and haulage service discussions. A submitted form is an enquiry only. It is not a confirmed booking, service contract, or binding quote unless Downtown Group separately confirms that in writing.
3. Information You Provide
You are responsible for ensuring that information submitted through the website is accurate, complete, and authorized. You should not upload documents or personal information that you do not have permission to share.
4. Quotes, Availability, and Services
Any service descriptions, routing examples, timings, or follow-up discussions are provided for enquiry purposes. Freight availability, transit times, charges, customs requirements, and operational conditions may change and may depend on third-party carriers, ports, airports, warehouses, customs authorities, and other logistics partners.
5. Acceptable Use
You agree not to:
- Use the website for unlawful, misleading, fraudulent, or harmful purposes.
- Submit malicious files, code, or content.
- Attempt to interfere with website security, availability, or operation.
- Misrepresent your identity, company, authority, cargo, or shipment details.
- Use website content in a way that infringes intellectual property or other rights.
6. Intellectual Property
The website design, text, graphics, logos, interface elements, and other content are owned by Downtown Group or its licensors and are protected by applicable intellectual property laws. You may use the website only for legitimate business enquiry purposes.
7. Third-Party Services
The website may reference or depend on third-party services, including carriers, logistics partners, email providers, analytics tools, or hosting providers. Downtown Group is not responsible for third-party websites or policies.
8. Disclaimers
The website is provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, secure, or suitable for every use case.
9. Limitation of Liability
To the fullest extent permitted by law, Downtown Group will not be liable for indirect, incidental, consequential, special, punitive, or loss-of-profit damages arising from website use or reliance on website content.
10. Changes
We may update these Terms of Use from time to time. Continued use of the website after changes are posted means you accept the updated terms.
11. Contact
For questions about these terms, contact ops@downtowngroup.com.