1. What Cookies and Similar Technologies Are
Cookies are small text files stored on your device by a website. Similar technologies include local storage, pixels, tags, and software development tools that help a website remember settings, measure usage, or support security.
These technologies may recognize your browser or device, but they do not necessarily identify you by name. When cookie data is linked with contact or shipment information that you submit, we handle it in accordance with our Privacy Policy.
2. How We Use Cookies
We may use cookies and similar technologies to:
- Operate essential website features and form experiences.
- Remember preferences such as language selection.
- Understand how visitors use the website so we can improve layout, content, and request flows.
- Measure page performance, loading behavior, errors, and compatibility issues.
- Support secure and reliable access to freight enquiry forms.
- Detect, prevent, and investigate security or performance issues.
- Understand which service content is useful, such as air freight, sea freight, or haulage service pages.
3. Types of Cookies
Strictly Necessary Cookies
These are required for the website to work, such as security, page routing, form behavior, and basic functionality. They cannot usually be disabled without affecting the website.
Preference Cookies
These help remember choices such as language, region, or display settings, so the website can present a more consistent experience when you return.
Analytics Cookies
These help us understand aggregated website activity, such as page views, feature usage, traffic sources, errors, and request-flow performance. We use this information to improve the website and make enquiry forms clearer.
Performance and Security Cookies
These help us monitor reliability, detect unusual activity, prevent abuse, and maintain stable website performance.
Marketing Cookies
If used in the future, these may help measure campaigns or show relevant content. We will apply consent controls where required by law.
4. Third-Party Cookies
Some cookies may be provided by third-party service providers, such as hosting, analytics, security, or communication tools. These providers may process information under their own policies.
Third-party providers may receive technical information such as IP address, browser type, device information, page URL, event data, or cookie identifiers where necessary to provide their services. We expect service providers to use this information only for the purposes agreed with us or as permitted by law.
5. Cookie Duration
Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a defined period or until you delete them. The duration depends on the cookie type, its purpose, and your browser settings.
6. Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive alerts before cookies are stored. If you disable some cookies, parts of the website may not work as expected.
Browser controls are usually available in the privacy or security settings of Chrome, Safari, Edge, Firefox, and other major browsers. Your settings may need to be adjusted separately for each browser and device you use.
7. Consent and Regional Requirements
Where applicable law requires consent for certain cookies, we will provide appropriate controls or notices. Strictly necessary cookies may be used without consent where they are required to provide the website or a service you requested.
8. Do Not Track
Some browsers offer "Do Not Track" signals. Because there is no common industry standard for responding to these signals, this website may not respond to them in a uniform way.
9. Relationship With the Privacy Policy
Cookie data may be combined with information you provide through freight request forms, email, or other communications. For details about how we collect, use, share, retain, and protect personal information, please review our Privacy Policy.
10. Updates
We may update this Cookie Policy as our website, tools, or legal obligations change. The latest version will be posted on this page.
11. Contact
For cookie or privacy questions, contact ops@downtowngroup.com.