1. Scope
This Privacy Policy applies to this public website, freight enquiry forms, quote request workflows, and related communications with Downtown Group. It does not apply to third-party websites, carriers, or platforms that operate under their own policies.
2. Information We Collect
We may collect the following categories of information:
- Contact details, such as name, company name, job title, email address, phone number, and preferred communication method.
- Shipment details, such as origin, destination, ready date, service type, cargo description, weight, volume, carton or pallet count, container information, delivery instructions, and special requirements.
- Commercial and operational information, such as quote notes, customer requirements, service preferences, incoterms, reference numbers, and follow-up records.
- Uploaded documents, such as packing lists, shipment summaries, product descriptions, or other supporting files that you choose to provide.
- Technical information, such as IP address, browser type, device type, operating system, approximate location, language preference, pages viewed, referral source, and usage data collected through cookies or similar technologies.
- Communications, such as emails, enquiry notes, call records, messages, and customer support history related to your request.
3. Sensitive Information
Our public forms are intended for freight enquiry and business contact information. Please do not submit unnecessary sensitive information, such as government identification numbers, financial account details, health information, or confidential personal documents unless we specifically request them for a lawful and necessary purpose.
4. How We Use Information
We use personal information to:
- Receive, review, and respond to freight requests.
- Prepare quote discussions and coordinate follow-up with relevant service teams.
- Understand shipment requirements for air freight, sea freight, and haulage services.
- Confirm route, cargo, timing, pickup, delivery, documentation, and operational requirements.
- Provide customer support and maintain clear communication about the request.
- Operate, secure, troubleshoot, analyze, and improve the website and enquiry experience.
- Maintain business records and comply with legal, tax, customs, safety, security, trade-compliance, and regulatory obligations.
5. Legal and Business Reasons for Processing
Depending on the context and applicable law, we may process personal information because it is necessary to take steps at your request, provide or evaluate services, pursue legitimate business interests, comply with legal obligations, protect rights and safety, or because you have provided consent where required.
6. How We Share Information
We may share information with internal teams, service providers, technology vendors, freight partners, carriers, airlines, shipping lines, customs brokers, warehousing providers, trucking providers, professional advisers, and other logistics partners where necessary to respond to or evaluate your request.
We may also disclose information when required by law, regulation, court order, or government request; to protect rights, safety, and security; to prevent misuse; or as part of a merger, acquisition, financing, restructuring, or similar business transaction.
We do not sell personal information.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, remember basic preferences, support language selection, understand website performance, and improve reliability. You can control cookies through your browser settings. Some features may work less smoothly if essential cookies are disabled.
For more detail, see our Cookie Policy.
8. International Transfers
Freight enquiries may involve routes, partners, or service providers in different countries. Where information is transferred internationally, we take reasonable steps designed to protect it in line with applicable law and the purpose of the shipment request.
9. Retention
We keep personal information only for as long as reasonably necessary for enquiry handling, customer communication, business records, legal and accounting obligations, dispute resolution, security, compliance, and service improvement. Retention periods may vary depending on the nature of the request and applicable legal requirements.
10. Security
We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. No website, system, or transmission method is completely secure, so please use care when submitting information through public forms.
11. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or request a copy of certain personal information. You may also ask us to stop sending non-essential communications.
To make a privacy request, contact us using the details below. We may need to verify your identity and understand the request before responding.
12. Third-Party Links and Services
Our website or communications may contain links to third-party websites, platforms, carriers, or tools. We are not responsible for the privacy practices of third parties, and their own privacy policies apply to their services.
13. Children
This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time as our website, services, legal requirements, or business operations change. The latest version will be posted on this page with the updated date.
15. Contact Us
For privacy questions or requests, contact Downtown Group at ops@downtowngroup.com.